Delivery & Returns

Shipping & Returns

Fast, reliable delivery across Australia. And if something's not right, we'll make it right.

Shipping

Delivery Timeframes

Region Standard Shipping Express Shipping
Melbourne (VIC Metro) 1–2 business days Next business day
Sydney / Brisbane / Adelaide 2–4 business days 1–2 business days
Perth / Darwin 4–7 business days 2–4 business days
Regional / Rural Australia 4–8 business days 3–5 business days

Shipping Rates

Order Value (incl. GST) Standard (incl. GST) Express (incl. GST)
Under $100 $9.95 flat rate $14.95 flat rate
$100 and over FREE $14.95 flat rate
Free standard shipping on all orders over $100 (incl. GST). Orders are processed and dispatched within 1 business day from our Melbourne warehouse. You'll receive a tracking link via email once your order has shipped.

Order Processing

  • Orders are typically dispatched within 1 business day from our Melbourne warehouse
  • You'll receive a shipping confirmation email with your tracking number once dispatched
  • We ship via Australia Post and select courier partners

GST on Shipping

Atlas Nutrition Pty Ltd (ABN 13 694 446 083) is registered for GST and our products are taxable supplies. All shipping rates shown above include 10% GST, and the free shipping threshold is calculated on the GST-inclusive value of your order. No additional tax is added at checkout for orders delivered within Australia.

A tax invoice showing the GST component of your goods and shipping is issued with your order confirmation. Need a copy? Email info@atlasnutrition.com.au with your order number and we'll send one through.

Orders shipped outside Australia are treated as GST-free exports and are not charged GST. Any import duties or taxes charged by the destination country are payable by you.

Returns & Refunds

Our Policy

We stand behind the quality of every product we make. If you're not satisfied with your purchase, we want to hear about it.

Eligible for Return

  • Products that arrive damaged or defective
  • Incorrect items sent (wrong flavour, wrong product)
  • Items that do not match their description on our website

Not Eligible for Return

  • Opened or partially consumed products (for hygiene and safety reasons)
  • Change of mind returns on food products
  • Products purchased more than 30 days ago
To request a return or report an issue — email us at info@atlasnutrition.com.au within 30 days of receiving your order. Include your order number and a photo of the issue where relevant. We'll get back to you within 1–2 business days.

Refund Process

Once your return is approved, refunds are processed back to your original payment method within 3–5 business days. You'll receive an email confirmation when the refund has been issued.

Damaged or Missing Orders

If your order arrives damaged or doesn't show up within the expected timeframe, contact us at info@atlasnutrition.com.au and we'll investigate and resolve it promptly.